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FAQ
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Not necessarily.There are many standards for barcodes. GHDP follows the GS1 standards, which is globally recognised. Therefore, a company in our Data Pool must register as a GS1 member and obtain the GS1 barcode (GTIN).

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Global Trade Item Numbers (GTIN) are historically more commonly known as APN, EAN, UPC or TUN numbers. GTINs are used to uniquely identify products or services. When identifying products, each packaging level is to be assigned a unique GTIN. Serunai Customer Service can assist and provide further detailed guidance.

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Companies can submit applications for the SME Corp Business Accelerator Program (BAP) through HDC or Serunai Customer Service can assist and provide further detailed guidance.

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Companies can contact Serunai Customer Service (Email: customerservice@serunai.com) to request a registration pack.

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There is a minimum period of one year membership subscription. If a company intends to apply for the SME Corp Business Accelerator Program (BAP), a minimum of 3 years membership subscription is required in order to be eligible for the grant.

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If your company requires it, Serunai Customer Services can assist with product data entry, perform system validation of certifications in the GHDP, provide product photography and upload the product images to the data pool.

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Please contact Serunai Customer Services (Email: customerservice@serunai.com) for assistance and detailed guidance.

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All suppliers be JAKIM certified if the products are to be trade in Malaysia. Foreign companies must be certified by a relevant Halal Certification body in order to apply for GHDP membership.

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Global Data Synchronization Network (GDSN) is an interconnected network of interoperable data pools and a global registry known as the GS1 Global Registry, that enables companies around the globe to exchange standardised and synchronised supply chain data with their trading partners using a standardised global product classification.

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No, the GHDP membership package comes with GDSN connectivity.

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Yes. GHDP works based on GS1 standard of Global Location Number (GLN). GLN is the GS1 Identification Key used for any location (physical, operational or legal) that needs to be identified for use in the supply chain. GS1 is the provider of GLN, hence company needs to be a member of GS1 as a prerequisite

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No. Serunai Commerce will revise the yearly rates where necessary and notify subscribers 3 months prior to the expiry of term.

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A company wishing to terminate their GHDP membership subscription needs to provide Serunai Commerce 3 months notice of the intetion to terminate. Any fees paid by the copmay to Serunai Commerce, including the Data Pool Registration Fee, the Annual Fee, etc will not be refunded upon termination.

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No. Serunai Customer Service will send an email reminder 3 months prior to the expiry to request the company to confirm their membership renewal.

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Yes. This is a service which Serunai Customer Services provides to maintain the quality of the product’s data in the GHDP.

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